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Frequency of online purchase returns in the United States in 2025

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Source

Release date

June 2025

Region

United States

Survey time period

2025

Number of respondents

1,026 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

The date of release is the date of access. 

The source does not specify the date of the survey.

Citation formats

Frequency of online order returns in the U.S. 2025

Published by ÀÖ²¥´«Ã½app×îа汾 Research Department, Jun 4, 2025

According to a 2025 survey, over a third of U.S. consumers returned online purchases more than once during the previous year. Almost ** percent of e-commerce shoppers did not return any online purchase in the 12 months before the survey.

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