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Consumers preferring to return products purchased online versus offline worldwide in 2025

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Sources

Release date

October 2025

Region

Worldwide

Survey time period

June 16 to 27, 2025

Number of respondents

25,563 respondents

Method of interview

Online survey

Supplementary notes

The surveys took place in: Australia, Belgium, Brazil, Canada, China, France, Germany, India, Mexico, Netherlands, New Zealand, Saudi Arabia, South Africa, UAE, UK & USA

Citation formats

Returning products online vs. offline worldwide 2025

Published by ÀÖ²¥´«Ã½app×îа汾 Research Department, Oct 27, 2025

For ***percent of shoppers, returning products bought online was better than returning products purchased offline, according to a 2025 survey. 

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Statistics on " E-commerce delivery preferences worldwide "

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Overview

5

Delivery cost & speed

5

Delivery experience

5

Order returns

5

Sustainability

7

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Topics

E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
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Professional Account

For teams of up to 99 users
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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