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Business implications of poor online shopping delivery experience in 2024

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Release date

April 2024

Region

North America, Europe

Survey time period

October 2023 to mid-January 2024

Number of respondents

8,000 respondents

Special properties

Consumers in Europe and North America

Citation formats

Business implications of a poor delivery experience 2024

Published by ÀÖ²¥´«Ã½app×îа汾 Research Department, Jun 4, 2024

One of the main implications for businesses of a poor delivery experience is a loss of trust in the delivery company by online shoppers. In a survey conducted between 2023 and 2024, nearly **** of respondents reported losing confidence in the delivery service. Additionally, nearly *** in ten said they would not order from the retailer again, the same proportion who reported losing confidence in the retailer.

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Statistics on " E-commerce delivery preferences worldwide "

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The most important statistics
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Other statistics that may interest you E-commerce delivery preferences worldwide

Overview

5

Delivery cost & speed

5

Delivery experience

5

Order returns

5

Sustainability

7

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Topics

E-commerce delivery preferences worldwideCourier, express and parcel (CEP) market in the United StatesSustainabilitySustainability in the tech industryRestaurant delivery in the U.S.
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
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For teams of up to 99 users
Talk to sales for pricing
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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