Lost trust in the delivery company was the most common consequence of poor delivery experience in Europe and North America from 2022 to 2025, according to the source. In 2025, over ** percent of survey respondents reported losing trust in the retailer after a bad delivery experience, while ** stopped ordering products from the online shop where the problem occured.
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Descartes. (May 5, 2025). Consequences of negative delivery experiences of online purchases for retailers and delivery companies in 2025 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/1618147/impact-of-negative-delivery-experiences/
Descartes. "Consequences of negative delivery experiences of online purchases for retailers and delivery companies in 2025." Chart. May 5, 2025. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/1618147/impact-of-negative-delivery-experiences/
Descartes. (2025). Consequences of negative delivery experiences of online purchases for retailers and delivery companies in 2025. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/1618147/impact-of-negative-delivery-experiences/
Descartes. "Consequences of Negative Delivery Experiences of Online Purchases for Retailers and Delivery Companies in 2025." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 5 May 2025, /statistics/1618147/impact-of-negative-delivery-experiences/
Descartes, Consequences of negative delivery experiences of online purchases for retailers and delivery companies in 2025 ÀÖ²¥´«Ã½app×îа汾, /statistics/1618147/impact-of-negative-delivery-experiences/ (last visited August 13, 2026)
Consequences of negative delivery experiences of online purchases for retailers and delivery companies in 2025 [Graph], Descartes, May 5, 2025. [Online]. Available: /statistics/1618147/impact-of-negative-delivery-experiences/
