According to a 2024 survey, 66 percent of e-commerce and finance professionals in the United States started to charge for returns. Among those who started to charge for returns, 44 percent did it because of the increase in the operational cost of processing them.
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National Retail Federation. (December 5, 2024). Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation. "Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024." Chart. December 5, 2024. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation. (2024). Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation. "Share of Online Retailers That Started Charging for Returns in The past 12 Months in The United States as of September 2024." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 5 Dec 2024, /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation, Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024 ÀÖ²¥´«Ã½app×îа汾, /statistics/1615328/online-retailers-charging-for-returns/ (last visited August 13, 2026)
Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024 [Graph], National Retail Federation, December 5, 2024. [Online]. Available: /statistics/1615328/online-retailers-charging-for-returns/
