*Respondents made at least one online purchase within the three months before the survey.
Only German respondents were filtered out for this statistic. The survey was conducted across the 29 following countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.
Citation formats
Favorite return methods for online purchases in Germany 2026
The favorite way for German shoppers to return their online purchases was through parcel shops, with ** percent of respondents to a survey reporting this in 2026. Parcel locker was the second-most popular, with **Ìý±è±ð°ù³¦±ð²Ô³Ù.Ìý
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DHL Group. (May 20, 2026). Share of respondents preferring selected return methods for online purchases in Germany in 2026 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 14, 2026, from /statistics/1613601/preferred-online-purchase-return-methods-in-germany/
DHL Group. "Share of respondents preferring selected return methods for online purchases in Germany in 2026." Chart. May 20, 2026. ÀÖ²¥´«Ã½app×îа汾. Accessed August 14, 2026. /statistics/1613601/preferred-online-purchase-return-methods-in-germany/
DHL Group. (2026). Share of respondents preferring selected return methods for online purchases in Germany in 2026. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 14, 2026. /statistics/1613601/preferred-online-purchase-return-methods-in-germany/
DHL Group. "Share of Respondents Preferring Selected Return Methods for Online Purchases in Germany in 2026." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 20 May 2026, /statistics/1613601/preferred-online-purchase-return-methods-in-germany/
DHL Group, Share of respondents preferring selected return methods for online purchases in Germany in 2026 ÀÖ²¥´«Ã½app×îа汾, /statistics/1613601/preferred-online-purchase-return-methods-in-germany/ (last visited August 14, 2026)
Share of respondents preferring selected return methods for online purchases in Germany in 2026 [Graph], DHL Group, May 20, 2026. [Online]. Available: /statistics/1613601/preferred-online-purchase-return-methods-in-germany/
