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Leading dissatisfactions with contacting customer support services in Japan as of August 2024

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Release date

November 2024

Region

Japan

Survey time period

August 14 to 15, 2024

Number of respondents

729 respondents

Age group

15 years and older

Special properties

respondents who have made an inquiry at a company; multiple answers were allowed

Method of interview

Online survey

Supplementary notes

Original question: 鈥淧lease choose all aspects, with which you have been dissatisfied, when contacting customer support services until now.鈥

Citation formats

Common dissatisfactions with customer service in Japan 2024

Published by 乐播传媒app最新版本 Research Department, Mar 12, 2025

The waiting time and not getting connected to a staff was the leading dissatisfaction Japanese consumers felt towards customer support services. In a survey conducted in August 2024, almost ** percent of respondents had experiences with not getting connected to a staff or staff making them wait, when they made an inquiry to customer support.

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Statistics on " Customer satisfaction in Japan "

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Satisfaction index

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Customer service

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Topics

Customer satisfaction in JapanCustomer satisfaction in AustraliaRetail trade in JapanShopping behavior in JapanDigital shopping behavior in Japan
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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