Original question: "To what extent does the quality of customer support impact your desire to buy a product or service from a company again, or recommend it to others?"
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Importance of customer support quality in purchase decisions in Japan 2024
The quality of a company's customer support service was important in purchase decision-making in Japan, as revealed in a survey conducted in August 2024. More than ** percent of respondents stated that they valued a high degree of care in a company's customer support when pondering about repurchases or recommending the company to others.
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Mamorio, & PR Times. (September 11, 2024). Importance of the quality of customer support in making purchase decision and recommendations in Japan as of August 2024 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 12, 2026, from /statistics/1383685/japan-importance-customer-support-quality-purchase-decisions/
Mamorio, und PR Times. "Importance of the quality of customer support in making purchase decision and recommendations in Japan as of August 2024." Chart. September 11, 2024. ÀÖ²¥´«Ã½app×îа汾. Accessed August 12, 2026. /statistics/1383685/japan-importance-customer-support-quality-purchase-decisions/
Mamorio, PR Times. (2024). Importance of the quality of customer support in making purchase decision and recommendations in Japan as of August 2024. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 12, 2026. /statistics/1383685/japan-importance-customer-support-quality-purchase-decisions/
Mamorio, and PR Times. "Importance of The Quality of Customer Support in Making Purchase Decision and Recommendations in Japan as of August 2024." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 11 Sep 2024, /statistics/1383685/japan-importance-customer-support-quality-purchase-decisions/
Mamorio & PR Times, Importance of the quality of customer support in making purchase decision and recommendations in Japan as of August 2024 ÀÖ²¥´«Ã½app×îа汾, /statistics/1383685/japan-importance-customer-support-quality-purchase-decisions/ (last visited August 12, 2026)
Importance of the quality of customer support in making purchase decision and recommendations in Japan as of August 2024 [Graph], Mamorio, & PR Times, September 11, 2024. [Online]. Available: /statistics/1383685/japan-importance-customer-support-quality-purchase-decisions/
