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Top customer frustrations with virtual agent channels at contact centers worldwide 2024

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Source

Release date

June 2025

Region

Worldwide

Survey time period

2024

Supplementary notes

Methodology not provided by the source.

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Customer frustrations with virtual agent channels at contact centers worldwide 2024

Published by ÀÖ²¥´«Ã½app×îа汾 Research Department, Jun 19, 2025

In 2024, customer frustrations with virtual agent channels at contact centers worldwide fell mainly on the *** and ****. A joint second in the list when it came to customer frustrations with virtual agents were slow resolution and technical difficulty, with ** percent of respondents who gave this as their answer during the survey.

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Statistics on " AI use at contact centers worldwide "

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Other statistics that may interest you AI use at contact centers worldwide

Overview

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AI use

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AI impact

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Outlook

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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