The most popular current use for analytics applications at contact centers worldwide in 2024 was marketing analytics. ** percent of respondents chose this option as their answer. Second in the list was sales analytics, with ** percent of respondents who claimed this would be in use within the next two years.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÀÖ²¥´«Ã½app×îа汾 can support your business.
Frost & Sullivan. (March 21, 2024). Current uses of analytics applications at contact centers worldwide in 2024 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/1495870/contact-centers-current-analytics-uses/
Frost & Sullivan. "Current uses of analytics applications at contact centers worldwide in 2024." Chart. March 21, 2024. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/1495870/contact-centers-current-analytics-uses/
Frost & Sullivan. (2024). Current uses of analytics applications at contact centers worldwide in 2024. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/1495870/contact-centers-current-analytics-uses/
Frost & Sullivan. "Current Uses of Analytics Applications at Contact Centers Worldwide in 2024." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 21 Mar 2024, /statistics/1495870/contact-centers-current-analytics-uses/
Frost & Sullivan, Current uses of analytics applications at contact centers worldwide in 2024 ÀÖ²¥´«Ã½app×îа汾, /statistics/1495870/contact-centers-current-analytics-uses/ (last visited August 13, 2026)
Current uses of analytics applications at contact centers worldwide in 2024 [Graph], Frost & Sullivan, March 21, 2024. [Online]. Available: /statistics/1495870/contact-centers-current-analytics-uses/
