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Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024

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Source

Release date

March 2024

Region

Worldwide

Survey time period

2024

Supplementary notes

Methodology not provided by the source.

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Uses of AI in contact centers in next two years worldwide 2024

Published by Jenny Yang, Oct 1, 2024

The most popular anticipated use for artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 was ***. ** percent of respondents chose this option as their answer. Second in the list was voice authentication, with ** percent of respondents who claimed this would be in use within the next two years.

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Statistics on " AI use at contact centers worldwide "

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Overview

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AI use

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AI impact

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Outlook

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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