This survey shows the self-service issues experienced by customers in the U.S. and worldwide in 2018. During the survey, 13 percent of respondents from the United States cited disorganized information as their key issue with self-service.
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Microsoft. (March 14, 2019). If while using self-service you did not find the response you were looking for, what was the key issue? [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 17, 2026, from /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If while using self-service you did not find the response you were looking for, what was the key issue?." Chart. March 14, 2019. ÀÖ²¥´«Ã½app×îа汾. Accessed August 17, 2026. /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. (2019). If while using self-service you did not find the response you were looking for, what was the key issue?. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 17, 2026. /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If While Using Self-service You Did Not Find The Response You Were Looking For, What Was The Key Issue?." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 14 Mar 2019, /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft, If while using self-service you did not find the response you were looking for, what was the key issue? ÀÖ²¥´«Ã½app×îа汾, /statistics/810295/self-service-issues-experienced-by-customers/ (last visited August 17, 2026)
If while using self-service you did not find the response you were looking for, what was the key issue? [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/810295/self-service-issues-experienced-by-customers/
