This survey shows the preferred channels of communication of U.S. consumers when dealing with a more complex customer service inquiry. Some 15 percent of respondents said their preferred method is using a company website or email.
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American Express. (May 2, 2012). For a more complex customer service inquiry*, what is your preferred channel for reaching out to companies? [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 20, 2026, from /statistics/225272/us-consumer-communication-with-companies-on-complex-issues/
American Express. "For a more complex customer service inquiry*, what is your preferred channel for reaching out to companies?." Chart. May 2, 2012. ÀÖ²¥´«Ã½app×îа汾. Accessed August 20, 2026. /statistics/225272/us-consumer-communication-with-companies-on-complex-issues/
American Express. (2012). For a more complex customer service inquiry*, what is your preferred channel for reaching out to companies?. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 20, 2026. /statistics/225272/us-consumer-communication-with-companies-on-complex-issues/
American Express. "For a More Complex Customer Service Inquiry*, What Is Your Preferred Channel for Reaching out to Companies?." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 2 May 2012, /statistics/225272/us-consumer-communication-with-companies-on-complex-issues/
American Express, For a more complex customer service inquiry*, what is your preferred channel for reaching out to companies? ÀÖ²¥´«Ã½app×îа汾, /statistics/225272/us-consumer-communication-with-companies-on-complex-issues/ (last visited August 20, 2026)
For a more complex customer service inquiry*, what is your preferred channel for reaching out to companies? [Graph], American Express, May 2, 2012. [Online]. Available: /statistics/225272/us-consumer-communication-with-companies-on-complex-issues/
