The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied). The source switched to half-year reporting in H1 2018.
Citation formats
U.S. customer satisfaction with e-government services 2020
As of the first half of 2020, customer satisfaction with e-government websites and services reached a score of 76.1 index points. The score for e-government is aggregated from measurements in the categories of federal e-commerce and transaction websites, news and information websites, as well as portals and career pages.
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Verint. (March 8, 2021). Overall U.S. customer satisfaction with e-government sites as of 1st half 2020 (index score) [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 12, 2026, from /statistics/184361/us-consumer-satisfaction-egovernment/
Verint. "Overall U.S. customer satisfaction with e-government sites as of 1st half 2020 (index score)." Chart. March 8, 2021. ÀÖ²¥´«Ã½app×îа汾. Accessed August 12, 2026. /statistics/184361/us-consumer-satisfaction-egovernment/
Verint. (2021). Overall U.S. customer satisfaction with e-government sites as of 1st half 2020 (index score). ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 12, 2026. /statistics/184361/us-consumer-satisfaction-egovernment/
Verint. "Overall U.S. Customer Satisfaction with E-government Sites as of 1st Half 2020 (Index Score)." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 8 Mar 2021, /statistics/184361/us-consumer-satisfaction-egovernment/
Verint, Overall U.S. customer satisfaction with e-government sites as of 1st half 2020 (index score) ÀÖ²¥´«Ã½app×îа汾, /statistics/184361/us-consumer-satisfaction-egovernment/ (last visited August 12, 2026)
Overall U.S. customer satisfaction with e-government sites as of 1st half 2020 (index score) [Graph], Verint, March 8, 2021. [Online]. Available: /statistics/184361/us-consumer-satisfaction-egovernment/
