In 2024, around ** percent of people in Germany saw the development of AI as a risk for customer service. Roughly ** percent of people in the communication industry saw AI as a risk.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÀÖ²¥´«Ã½app×îа汾 can support your business.
gfu. (February 28, 2024). Evaluation of AI development in communication, customer service, and HR in Germany in 2024 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/1536324/development-ai-communication-industry-germany/
gfu. "Evaluation of AI development in communication, customer service, and HR in Germany in 2024." Chart. February 28, 2024. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/1536324/development-ai-communication-industry-germany/
gfu. (2024). Evaluation of AI development in communication, customer service, and HR in Germany in 2024. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/1536324/development-ai-communication-industry-germany/
gfu. "Evaluation of Ai Development in Communication, Customer Service, and Hr in Germany in 2024." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 28 Feb 2024, /statistics/1536324/development-ai-communication-industry-germany/
gfu, Evaluation of AI development in communication, customer service, and HR in Germany in 2024 ÀÖ²¥´«Ã½app×îа汾, /statistics/1536324/development-ai-communication-industry-germany/ (last visited August 13, 2026)
Evaluation of AI development in communication, customer service, and HR in Germany in 2024 [Graph], gfu, February 28, 2024. [Online]. Available: /statistics/1536324/development-ai-communication-industry-germany/
