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Frequency of online customer service interactions in the United States as of January 2024

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Source

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Release date

May 2023

Region

United States

Survey time period

January 2024

Number of respondents

900 online shoppers

Age group

18 years and older

Citation formats

Rate of online support service interactions in the U.S. 2024

Published by ÀÖ²¥´«Ã½app×îа汾 Research Department, Aug 6, 2024

A survey conducted in the United States showed how often shoppers interact with online customer services, as of January 2024. According to the survey, around ** percent of U.S. consumers engage with online retailers' customer services several times a year, or at least monthly, at about ** percent. Very few of the respondents, at less than ** percent, communicate with these services daily, every two months, or only once a year. 

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