| Characteristic | Share of respondents |
|---|---|
| Speed of delivery slower than expected | 11% |
| Website too difficult to use or worked unsatisfactorily | 7% |
| Wrong or damaged goods/services delivered | 5% |
| Difficulties finding information concerning guarantees/legal rights | 4% |
| Foreign retailer did not sell in my country | 3% |
| Complaints and redress were difficult or no satisfactory response | 2% |
| Final costs higher than indicated | 2% |
| Problems with fraud | 2% |
| Other problems | 1% |
| Did not encounter problems | 78% |
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Source
Source
Release date
July 2026
More information
Region
Lithuania
Survey time period
2025
Age group
16-74 years
Special properties
purchased online in the past three months
Supplementary notes
Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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