A survey conducted in the United Kingdom in 2019 showed that 83 percent of the consumers use the phone to contact broadband and landline providers. On the other hand, only 11 percent communicate with the providers by webchat, and two percent by email.
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Ofcom. (May 7, 2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/910343/methods-for-telco-complaints/
Ofcom. "Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel." Chart. May 7, 2021. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/910343/methods-for-telco-complaints/
Ofcom. (2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/910343/methods-for-telco-complaints/
Ofcom. "Methods for Lodging Complaints with Broadband and Landline Providers in The United Kingdom (Uk) in 2019, by Channel." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 7 May 2021, /statistics/910343/methods-for-telco-complaints/
Ofcom, Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel ÀÖ²¥´«Ã½app×îа汾, /statistics/910343/methods-for-telco-complaints/ (last visited August 13, 2026)
Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph], Ofcom, May 7, 2021. [Online]. Available: /statistics/910343/methods-for-telco-complaints/
