The statistic shows the adoption rate and likelihood of chatbots in organizations worldwide, as of 2017. According to the survey, only seven percent of the respondents said that their organizations were using chatbots.
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Freedman International. (February 14, 2018). Adoption rate and intention of chatbots worldwide as of 2017 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 17, 2026, from /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International. "Adoption rate and intention of chatbots worldwide as of 2017." Chart. February 14, 2018. ÀÖ²¥´«Ã½app×îа汾. Accessed August 17, 2026. /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International. (2018). Adoption rate and intention of chatbots worldwide as of 2017. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 17, 2026. /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International. "Adoption Rate and Intention of Chatbots Worldwide as of 2017." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 14 Feb 2018, /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International, Adoption rate and intention of chatbots worldwide as of 2017 ÀÖ²¥´«Ã½app×îа汾, /statistics/828101/world-chatbots-adoption-rate-intention/ (last visited August 17, 2026)
Adoption rate and intention of chatbots worldwide as of 2017 [Graph], Freedman International, February 14, 2018. [Online]. Available: /statistics/828101/world-chatbots-adoption-rate-intention/