Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
Citation formats
ACSI - eBay customer satisfaction in the U.S. 2000-2025
According to the American Customer Satisfaction Index (ACSI) score of customer satisfaction, eBay has retained a relatively consistent customer satisfaction score from 2000 to 2025. In 2025, the customer satisfaction score with the online retailer and auction site was ** out of 100 index points.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÀÖ²¥´«Ã½app×îа汾 can support your business.
ACSI®. (September 12, 2025). U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score) [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. "U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score)." Chart. September 12, 2025. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. (2025). U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score). ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. "U.S. Customer Satisfaction with Ebay Inc. from 2000 to 2025 (Index Score)." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 12 Sep 2025, /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®, U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score) ÀÖ²¥´«Ã½app×îа汾, /statistics/185796/us-customer-satisfaction-with-ebay/ (last visited August 13, 2026)
U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score) [Graph], ACSI®, September 12, 2025. [Online]. Available: /statistics/185796/us-customer-satisfaction-with-ebay/
