Many shoppers still do not trust AI despite its usefulness. In 2025, over half of them worry about how AI handles their personal data, with ** percent not trusting any company with it. A growing concern is that AI benefits businesses more than consumers, with around ** percent citing too many targeted ads and upselling. Additionally, about ** percent are frustrated by the lack of human support in customer service, while ** percent worry about privacy.
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Omnisend. (February 24, 2025). Biggest drawbacks of AI usage among U.S. shoppers in 2025 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 18, 2026, from /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend. "Biggest drawbacks of AI usage among U.S. shoppers in 2025." Chart. February 24, 2025. ÀÖ²¥´«Ã½app×îа汾. Accessed August 18, 2026. /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend. (2025). Biggest drawbacks of AI usage among U.S. shoppers in 2025. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 18, 2026. /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend. "Biggest Drawbacks of Ai Usage among U.S. Shoppers in 2025." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 24 Feb 2025, /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend, Biggest drawbacks of AI usage among U.S. shoppers in 2025 ÀÖ²¥´«Ã½app×îа汾, /statistics/1609321/us-drawbacks-of-ai-usage/ (last visited August 18, 2026)
Biggest drawbacks of AI usage among U.S. shoppers in 2025 [Graph], Omnisend, February 24, 2025. [Online]. Available: /statistics/1609321/us-drawbacks-of-ai-usage/
