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Appealing aspects of Artificial Intelligence (AI) chatbot use for mental health purposes in the United States as of May 2024

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Source

In cooperation with
Release date

January 2025

Region

United States

Survey time period

May 10 and 11, 2024

Number of respondents

2,199 respondents

Age group

18 years and older

Special properties

among users who are familiar with AI chatbots

Supplementary notes

Original question:"Which of the following, if any, do you find most appealing about AI chatbots that offer mental health services? (Select all that apply)"

Citation formats

Preferred features of AI chatbots for mental health in the U.S. 2024

Published by
Christy Tila,
Feb 27, 2025

According to a survey conducted among users in the United States in May 2024, half of respondents reported that ease of access and convenience is the most appealing aspect of Artificial Intelligence (AI) chatbots used for metal health, wellness, and access to therapy. Around four in 10 respondents reported that privacy and confidentiality would be the second most appealing feature of using AI chatbots for mental health and receiving therapeutic assistance.

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Register now
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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