Influence of increasing costs, product availability, and irregular deliveries on direct-to-consumer (D2C) subscription customer loyalty in the United States in 2022
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Share of respondents
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Direct-to-consumer (D2C) subscriptions have been impacted by rising costs, product availability, and irregular deliveries in the United States, according to a survey conducted in early 2022. These issues negatively affected over ** percent of customers, leading to a decrease in loyalty to D2C subscriptions. On the other hand, ** percent of customers said they had not been impacted by such problems.
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PYMNTS. (May 10, 2022). Influence of increasing costs, product availability, and irregular deliveries on direct-to-consumer (D2C) subscription customer loyalty in the United States in 2022 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 12, 2026, from /statistics/1346712/d2c-subscription-customer-loyalty-united-states/
PYMNTS. "Influence of increasing costs, product availability, and irregular deliveries on direct-to-consumer (D2C) subscription customer loyalty in the United States in 2022." Chart. May 10, 2022. ÀÖ²¥´«Ã½app×îа汾. Accessed August 12, 2026. /statistics/1346712/d2c-subscription-customer-loyalty-united-states/
PYMNTS. (2022). Influence of increasing costs, product availability, and irregular deliveries on direct-to-consumer (D2C) subscription customer loyalty in the United States in 2022. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 12, 2026. /statistics/1346712/d2c-subscription-customer-loyalty-united-states/
PYMNTS. "Influence of Increasing Costs, Product Availability, and Irregular Deliveries on Direct-to-consumer (D2c) Subscription Customer Loyalty in The United States in 2022." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 10 May 2022, /statistics/1346712/d2c-subscription-customer-loyalty-united-states/
PYMNTS, Influence of increasing costs, product availability, and irregular deliveries on direct-to-consumer (D2C) subscription customer loyalty in the United States in 2022 ÀÖ²¥´«Ã½app×îа汾, /statistics/1346712/d2c-subscription-customer-loyalty-united-states/ (last visited August 12, 2026)
Influence of increasing costs, product availability, and irregular deliveries on direct-to-consumer (D2C) subscription customer loyalty in the United States in 2022 [Graph], PYMNTS, May 10, 2022. [Online]. Available: /statistics/1346712/d2c-subscription-customer-loyalty-united-states/
