Original question: "Which, if any, of the following would make you less likely to purchase or make a bill payment online when you’re using a…? - Mobile device (e.g. smartphone, tablet, smart watch)"
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Main consumer reasons for refraining from making mobile payments in Australia 2021
The findings of a 2021 survey among Australian consumers highlighted the leading barrier to making mobile payments was trust and security issues with ** percent of respondents saying these issues made them less likely to make a purchase on a mobile device. Other main issues included technical difficulties in the purchasing process.
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PayPal. (November 22, 2021). Leading barriers to making mobile payments among consumers in Australia in 2021 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 18, 2026, from /statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal. "Leading barriers to making mobile payments among consumers in Australia in 2021." Chart. November 22, 2021. ÀÖ²¥´«Ã½app×îа汾. Accessed August 18, 2026. /statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal. (2021). Leading barriers to making mobile payments among consumers in Australia in 2021. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 18, 2026. /statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal. "Leading Barriers to Making Mobile Payments among Consumers in Australia in 2021." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 22 Nov 2021, /statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal, Leading barriers to making mobile payments among consumers in Australia in 2021 ÀÖ²¥´«Ã½app×îа汾, /statistics/1228774/australia-mobile-commerce-consumer-barriers/ (last visited August 18, 2026)
Leading barriers to making mobile payments among consumers in Australia in 2021 [Graph], PayPal, November 22, 2021. [Online]. Available: /statistics/1228774/australia-mobile-commerce-consumer-barriers/
