The survey included a total of 18,000 consumers from all over the world.
The source does not provide information regarding the age of respondents or type of survey used.
Citation formats
Mexico: online shoppers who are comfortable using chatbots 2017
When asked in which shopping-related situations they felt more comfortable using chatbots, ** percent of the online shoppers surveyed in Mexico said that they were comfortable using them to get product information, while ** percent of respondents stated they were comfortable using them to complete an order.
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UPS. (March 15, 2018). Share of online shoppers in Mexico who are comfortable using chatbots in 2017, by type of shopping-related situation [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 20, 2026, from /statistics/1055469/mexico-online-shoppers-perceptions-chatbots/
UPS. "Share of online shoppers in Mexico who are comfortable using chatbots in 2017, by type of shopping-related situation." Chart. March 15, 2018. ÀÖ²¥´«Ã½app×îа汾. Accessed August 20, 2026. /statistics/1055469/mexico-online-shoppers-perceptions-chatbots/
UPS. (2018). Share of online shoppers in Mexico who are comfortable using chatbots in 2017, by type of shopping-related situation. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 20, 2026. /statistics/1055469/mexico-online-shoppers-perceptions-chatbots/
UPS. "Share of Online Shoppers in Mexico Who Are Comfortable Using Chatbots in 2017, by Type of Shopping-related Situation." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 15 Mar 2018, /statistics/1055469/mexico-online-shoppers-perceptions-chatbots/
UPS, Share of online shoppers in Mexico who are comfortable using chatbots in 2017, by type of shopping-related situation ÀÖ²¥´«Ã½app×îа汾, /statistics/1055469/mexico-online-shoppers-perceptions-chatbots/ (last visited August 20, 2026)
Share of online shoppers in Mexico who are comfortable using chatbots in 2017, by type of shopping-related situation [Graph], UPS, March 15, 2018. [Online]. Available: /statistics/1055469/mexico-online-shoppers-perceptions-chatbots/
