The leading vendor share of the customer service application market worldwide, Salesforce has been the leader with their cloud-based CRM software. In 2023, Salesforce held a market share of ** percent, with the closest competitor Microsoft with just under *** percent.
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Salesforce.com. (June 11, 2024). Customer service application leading vendor share worldwide from 2023 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/1012832/worldwide-customer-service-application-vendor-share/
Salesforce.com. "Customer service application leading vendor share worldwide from 2023." Chart. June 11, 2024. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/1012832/worldwide-customer-service-application-vendor-share/
Salesforce.com. (2024). Customer service application leading vendor share worldwide from 2023. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/1012832/worldwide-customer-service-application-vendor-share/
Salesforce.com. "Customer Service Application Leading Vendor Share Worldwide from 2023." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 11 Jun 2024, /statistics/1012832/worldwide-customer-service-application-vendor-share/
Salesforce.com, Customer service application leading vendor share worldwide from 2023 ÀÖ²¥´«Ã½app×îа汾, /statistics/1012832/worldwide-customer-service-application-vendor-share/ (last visited August 13, 2026)
Customer service application leading vendor share worldwide from 2023 [Graph], Salesforce.com, June 11, 2024. [Online]. Available: /statistics/1012832/worldwide-customer-service-application-vendor-share/
