The source adds the following information: Participants with personal current accounts were surveyed about their likelihood of recommending their bank's services to friends and family. This assessment covered multiple aspects of banking, including overall bank performance, online and mobile banking platforms, branch services, and overdraft facilities.
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Current account customer satisfaction with banks in Great Britain 2026
In the 2026 customer satisfaction rankings for British banks, online banks dominated the top positions. Monzo emerged as the leader, with ** percent of its customers saying they were likely to recommend the bank to friends and family. Starling Bank followed closely behind, each achieving a recommendation rate of ***percent.
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Ipsos MORI. (February 16, 2026). Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2026, by bank [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI. "Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2026, by bank." Chart. February 16, 2026. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI. (2026). Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2026, by bank. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI. "Share of People Who Would Recommend Their Personal Bank Account Provider to Friends or Family in Great Britain in 2026, by Bank." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 16 Feb 2026, /statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI, Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2026, by bank ÀÖ²¥´«Ã½app×îа汾, /statistics/876127/current-account-customer-satisfaction-great-britain/ (last visited August 13, 2026)
Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2026, by bank [Graph], Ipsos MORI, February 16, 2026. [Online]. Available: /statistics/876127/current-account-customer-satisfaction-great-britain/
