The original question was phrased by the source as follows: "Has your organization experienced a major outage(s) caused by an IT systems or software failure over the past three years (n=385)? If so, what are their most common causes? Choose no more than three (n=136)"
Citation formats
Global root causes IT system software-related outages 2023
A 2023 survey found that ** percent of IT system and software-related outages detected worldwide in the past three years occurred because of configuration or change management issues. Firmware or software fault was the second-most common root cause of such incidents, followed by hardware failure.
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Uptime Institute. (July 2, 2024). Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 17, 2026, from /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most common root causes of IT system and software-related outages worldwide as of February 2023." Chart. July 2, 2024. ÀÖ²¥´«Ã½app×îа汾. Accessed August 17, 2026. /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. (2024). Most common root causes of IT system and software-related outages worldwide as of February 2023. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 17, 2026. /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most Common Root Causes of It System and Software-related Outages Worldwide as of February 2023." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 2 Jul 2024, /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute, Most common root causes of IT system and software-related outages worldwide as of February 2023 ÀÖ²¥´«Ã½app×îа汾, /statistics/1482105/it-system-software-related-outages-root-cause/ (last visited August 17, 2026)
Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph], Uptime Institute, July 2, 2024. [Online]. Available: /statistics/1482105/it-system-software-related-outages-root-cause/
