based on 32,000 reviews on Apple and Google app store.
Method of interview
Online survey
Supplementary notes
Customer satisfaction scale ranges from 0 to 10, where 1 is the lowest and 10 is the highest, based on customer experience with grocery delivery services.Â
Citation formats
Customer satisfaction with quick commerce in India 2023, by brand
** was ranked the highest with a score of ***, between January and November 2023, based on a customer's experience with online grocery delivery platforms in India. In comparison, Swiggy Instamart had the lowest score. However, a rating of five or over was not given to any of the quick commerce brands.Â
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Inc42. (December 26, 2023). Customer satisfaction with quick commerce in India between January and November 2023, by brand [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 20, 2026, from /statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42. "Customer satisfaction with quick commerce in India between January and November 2023, by brand." Chart. December 26, 2023. ÀÖ²¥´«Ã½app×îа汾. Accessed August 20, 2026. /statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42. (2023). Customer satisfaction with quick commerce in India between January and November 2023, by brand. ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 20, 2026. /statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42. "Customer Satisfaction with Quick Commerce in India between January and November 2023, by Brand." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 26 Dec 2023, /statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42, Customer satisfaction with quick commerce in India between January and November 2023, by brand ÀÖ²¥´«Ã½app×îа汾, /statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/ (last visited August 20, 2026)
Customer satisfaction with quick commerce in India between January and November 2023, by brand [Graph], Inc42, December 26, 2023. [Online]. Available: /statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
