Canadian spending on customer experience (CX) technology is forecast to increase from **** billion U.S. dollars in 2019 to **** billion by 2022. Thanks to the growing popularity of internet connected consumer electronic devices, companies have more information on consumers experiences and needs than ever before. Simple consumer demographic information can now be expanded to include extremely detailed usage and preference information, providing companies with the ability to precisely analyze their consumers' experience and satisfaction. CX products provide companies with these analysis tools which help to influence business strategy based on the results.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÀÖ²¥´«Ã½app×îа汾 can support your business.
IDC. (September 9, 2019). Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars) [Graph]. In ÀÖ²¥´«Ã½app×îа汾. Retrieved August 13, 2026, from /statistics/1049199/canada-customer-experience-technology-spending/
IDC. "Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars)." Chart. September 9, 2019. ÀÖ²¥´«Ã½app×îа汾. Accessed August 13, 2026. /statistics/1049199/canada-customer-experience-technology-spending/
IDC. (2019). Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars). ÀÖ²¥´«Ã½app×îа汾. ÀÖ²¥´«Ã½app×îа汾 Inc.. Accessed: August 13, 2026. /statistics/1049199/canada-customer-experience-technology-spending/
IDC. "Spending on Customer Experience (Cx) Technologies in Canada in 2018, 2019 and 2022 (in Billion U.S. Dollars)." ÀÖ²¥´«Ã½app×îа汾, ÀÖ²¥´«Ã½app×îа汾 Inc., 9 Sep 2019, /statistics/1049199/canada-customer-experience-technology-spending/
IDC, Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars) ÀÖ²¥´«Ã½app×îа汾, /statistics/1049199/canada-customer-experience-technology-spending/ (last visited August 13, 2026)
Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars) [Graph], IDC, September 9, 2019. [Online]. Available: /statistics/1049199/canada-customer-experience-technology-spending/
